“You are responsive to our need for service, and generally find a way to accommodate us within 24 hours or less. Your technicians are helpful, friendly, non-judgmental of those who are not technically skilled, and knowledgeable. The Computer Support Portland team typically knows the answer to a problem, or will find it quickly. Even when things don’t go quite as planned, you stick with an issue until it is resolved. You also bring us new ideas, e.g., the new phone system, that gives us better service at a lower cost. [You bring us new ideas that either improve our systems or save us money, or both!]”