Sentry365TM 24 x 7 Help Desk
Help Desk support is included in each of our Managed IT Support plans providing guaranteed fast response to keep your employees productive and happy. You see, we not only hire the most technically capable support technicians, but we pay extra attention to make sure that each interaction will be a pleasant one. Your people will always be encouraged to call – no matter how trivial the request may seem – and most of our support plans provide for unlimited Help Desk and Remote support.
Because we are very good at what we do, we can solve a very high percentage of support requests on the first call, and based on our 20 years of support experience, we’ve probably solved your problem once or twice before.
Need help after hours? No problem. We provide support during “regular” hours of 6AM – 6PM, M – F, but also provide 24 x 7 support for critical issues as well.
Outsourced Help Desk Services
We know how to run a busy Help Desk and can help on a short term to help with a migration for instance or on a longer term if you would like to use your internal resources more strategically. As an example, we help large organizations with Exchange migrations where they have determined that it would be a better use of our time and resources to staff up on a temporary basis. For our clients, this has proven to be a cost-effective solution allowing them to manage the migration, not the help desk.