Client Testimonials
"I want to say thank you to Matt who was extremely helpful in helping me set up my new computer. I am so impressed with the knowledge, professionalism and patience demonstrated by the entire team! Aaron, Matt & Josh - all my calls have been handled "with service with a smile" and I felt like it was time that I sent a quick email to say THANKS!"
- Alice Fernandez, Pivot Leadership
"Utilizing ServerLogic has also freed me up because I am not having to be our help desk. I used to have to carry my phone even while on vacation and just expect to get called to help with support issues. So to have a partner that the staff has confidence in and who will be accessible has allowed me to actually have a vacation.
When I request service, there is always a quick response that lets me know that I have been heard. This is very important to me as I have an entire staff who would otherwise be asking me "when is this going to be fixed."
I have been most pleased with the consistency of service that we receive from ServerLogic. Every time we have gone through a system upgrade or other transition, they work hard to make it go smoothly and they keep at it until the system is functioning again. I have worked with Brian and the ServerLogic team for nearly 12 years and they are definitely an indispensable trusted partner."
- Ginny Jensen, Cedar Mill Bible Church
"We recently rolled out a new phone system where it was very valuable to have the folks at Serverlogic also handle the implementation of this system rather that needing to bring in a third party that doesn't have experience with our network. It was much easier to coordinate.
Serverlogic has a breadth of capability to not only handle our computer systems network but also our VOIP telephone system. This means one less vendor that we need to train and maintain a relationship with which allows me to spend more time focused on my priorities. It doesn't make sense for smaller law firms (5-50 employees) to have a single internal IT person when you could have the breadth and depth of knowledge from the Serverlogic team with complimentary skill sets. We get the best of both worlds, a top notch IT consultant onsite along with a team behind him.
Serverlogic gives me the benefits of an IT staff normally associated with much larger organizations without having to make that investment."
- David Silverman - Director of Finance and Operations, Chernoff, Vilhauer, McClung and Stenzel
"I remember a time when I sent a text message while I was on vacation in Spain. It was 3AM in Portland and I still got a response right away. In addition to being responsive, when I call ServerLogic, I am talking to a help desk right here in Portland. I recommend Brian and his team because they are responsible, they listen more than they talk, they pay attention to our needs, and when something needs to be fixed they take care of it. Also, I have never felt that ServerLogic has ever tried to oversell us on anything."
- Fred Nachtigal - Partner, Nachtigal, Eisenstein and Associates
"ServerLogic provides us with services that are prompt, fast and targeted to our needs. I also appreciate their good solution brainstorming and follow through. Thank you for taking the time to get our FailSafe device rolling. We appreciate your extra effort and understanding of our full schedules. We're glad to have a strong team to help us with our IT needs and look forward to developing that relationship."
- Chris Clark - Partner, The O'Neill Law Firm
"Some of the things I like the most about the ServerLogic team is they are friendly and solution oriented, technically knowledgeable and dedicated to fixing the issue, and they respond to our needs in a timely manner. It is also comforting to know that we are an important client and that ServerLogic is glad to help us out in a pinch - even after regular hours!"
- Allyson Strowbridge - Executive Assistant, Element Power
"One of the biggest benefits we have received is that we have very little down time - if any! Most times we do not have to wait for a technician to travel to us, as you can remote in and fix our issue immediately. This allows my staff to stay productive."
- Tracy Alexander - Chief Operating Officer, Starplex Corporation
"You are responsive to our need for service, and generally find a way to accommodate us within 24 hours or less. Your technicians are helpful, friendly, non-judgmental of those who are not technically skilled, and knowledgeable. The ServerLogic team typically knows the answer to a problem, or will find it quickly. Even when things don't go quite as planned, you stick with an issue until it is resolved. You also bring us new ideas, e.g., the new phone system, that gives us better service at a lower cost. [You bring us new ideas that either improve our systems or save us money, or both!]"
- Peter Jurney - Development Director, Oregon Partnership
"When we call, your team goes right to work. Most of the time, there is someone available to answer our questions and help us right away. Also, not being totally computer savvy it is nice that you make sure that all the computer updates and patches are completed and it is reassuring that an off-site backup is performed and available to us."
- Shannon Sahnow, Balzer Painting
"The help desk is awesome - the guys are knowledgeable and the res ponse time has been great. Josh has been able to address some networking issues that no one from the prior support companies had ever been able to figure out. After working with you for just 90 days, the vast majority of our issues are now gone. This is in stark contrast to working with the prior support company where it felt like we had to babysit them just to get anything accomplished. The biggest benefit of using ServerLogic's managed services is the peace-of-mind I now have. I can actually go home and not worry because I know you guys will take care of me."
- Blake Jonas - Cascade Enforcement Agency |
(503) 416-8314
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